Product Recall

Product Safety Recall

Date: 22-12-2015


The product being recalled is the generic AC USB adapters that MAY have a manufacturing flaw that could pose a risk of electric shock to the end user.

These AC Adapters were supplied in e-Cigarette starter kits from September this year until the 21st of December 2015. They were also sold separately.

 

How to ID if you have one?

Product Recall -  AC USB Adaptor

How to check if your Adaptor is OK?

To do this you will need a Multimeter to check continuity of the wall plug pins against the outer metal part of the USB connection.

  • Set your multimeter to measure resistance - 200ohm

If you get a closed circuit reading from the right hand pin - ie; low resistance reading (where the N is molded) - this adapter needs to be returned to us for replacement. Link for return details

If you get a open circuit reading from the right hand pin - ie: no change at all (where the N is molded) - this adapter is OK

- see video below -

Product Recall -  AC USB Adaptor
Product Recall -  AC USB Adaptor

 

Due to the timing of this notification and recall, and the fact we are closed from the 24th of December to the 5th of January 2016, any remedies will most likely take place after the 5th of January, 2016.

Until we can resolve this issue for you, please do not continue to use this adaptor - it is unsafe to do so.

You can charge your e-Cigarette batteries with standard AC USB adaptors like those supplied with most smart phones, tablets and or computer/laptop USB ports. For those in main centres, K-mart stores have these adaptors for under $10 - keep your receipt.

 

Use the form below to initiate contact if you have an adaptor as described above.

Please include the following

  • Name used to order
  • Current delivery address
  • Contact phone number
  • and original invoice number(s) affected